Pickup and Delivery Information

Store Pickup is FREE: Available by appt. for the evening before or morning of your event

Brookshire Studio: 4319 S. Front Street Brookshire, Texas 77423

Energy Corridor: 11070 Katy Fwy. Houston, TX 77043

Wedding Flower Delivery Info:

Deliveries are drop-off only. No Set up or breakdown is included. Client is responsible for receiving the order at the scheduled delivery drop off time. See Flat Rate Delivery Below For Our Available Delivery Areas:

Brookshire/Pattison: $35

Simonton, Katy: $55

Cypress: $100

Hempstead/waller: $100

Richmond: $110

Tomball: $125

Downtown: $125

Heights Area: $125

Galleria: $125

West Houston/energy corridor: $125

Sugarland/Missouri city: $125

Magnolia: $175

Montgomery: $200

Conroe: $200

Spring/ The woodlands: $200

Galveston/Alvin: $250

Frequently Asked Questions:

• How Soon Can I Place My Order?

You can place your order up to 6 months and as little as two weeks before your event. The full balance is due at the time of order, including a 25% portion which goes towards a non-refundable retainer to secure your date.

• Can I choose what flowers go into each arrangement?

Our a la carte menu is designer’s choice only. Based on some small details from you such as your wedding colors and theme, our expert designers will choose the best available seasonal flowers for your event. We guarantee beautiful blooms and a beautiful aesthetic but cannot guarantee specific flowers. When you check out online there is a space where you can add notes for the designer. Any special requests can be added here, while we will try our best to accommodate requests but cannot make guarantees on specific flowers.

• What Delivery Dates Are Available?

We do have a few blackout dates where a la carte services are unavailable. These include Memorial day, Independence day, Labor day, Thanksgiving day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Valentine’s Day, Mother’s Day. All other dates are available for booking delivery.

• What If I Have To Postpone My Event?

The client is allowed one event reschedule free of charge within 1 calendar year of their delivery/pickup date. It is recommended the client notify CASA DE FLORES of the intended postponement date first to confirm our availability to accommodate the new date. If postponement also means relocation and the distance of the new address is greater than the original delivery address the client will be billed the difference in delivery fees, which will be due immediately.

Any postponements following the complimentary one will be subject to a $100 reschedule fee which will be due immediately.

No postponements can be accepted within 14 days of your event and no refunds can be given. At this point all flowers and supplies have been secured. The client has the option of having the flower order delivered or picked up as originally planned, or accept a 50% order credit of their contract total which can be used within 6 months after the original delivery date if the client opts to not receive their flower order on their original date.

• What If I Have To Cancel My Order?

When you are booking your wedding flowers we are reserving your date and therefore a portion of your payment goes towards a non-refundable retainer of 25% of your order total. Orders can be cancelled up to 30 days before the delivery date are eligible for a 75% refund. The 25% retainer is non-refundable. Refunds take 2-3 business days to process.

If an order is cancelled within 30-15 days before the delivery date, the client will only be eligible for a refund of 65% of their total order. Refunds take approximately 2-3 business days to process.

Examples for a $1000 Order Package:

• Cancellation Before 30 Days: $750 refund

• Cancellation 30-15 Days Before: $650 refund

• Cancellation Within 14 days: $0 refund, option to receive flower order on original date or accept a $500 store credit for use within 6 months after the original date.

No cancellations can be accepted within 14 days of your event and no refunds can be given. At this point all flowers and supplies have been secured. The client has the option of having the flower order delivered or picked up as originally planned, or accept a 50% order credit of their contract total which can be used within 6 months after the original delivery date if the client opts to not receive their flower order on their original date.

If you wish to cancel our order please email us at : cdfdesignstudio@gmail.com with your Order Number, Full Name and Phone Number. An email will be returned confirming your cancellation and provide additional details about a refund or store credit, if applicable. Please allow 24/48 hours.

• Refunds Due To Quality

Due to the perishable nature of fresh flowers, all complaints must be reported within 1 hour after receiving your order. Once flowers are delivered, the maintenance of freshness is the client’s responsibility. We allow one hour for claims based on product issues upon delivery only.

Casa De Flores is dedicated to providing quality, designer flowers and guarantees product freshness. In the event upon delivery a client wishes to reject an order due to product quality (not colors or aesthetic) CASA DE FLORES will immediately arrange to pick up the rejected flower order and process the client’s refund. If the flowers are not returned Casa De Flores will not process any refunds. Once an order is accepted and the event starts we will provide no refunds on claims based on product quality thereafter.

Weddings and normal handling of flowers have a natural wear and tear on arrangements. Unlike retail flowers, wedding flowers are not meant to last longer than one day. We deliver flowers in full bloom condition so they may look their best on your wedding day and it should be expected to see a decline in product freshness at the end of a wedding reception or the following morning, especially for items kept out of water.

Complaints based on design aesthetic will not be accepted. By selecting an A La Carte service with Casa De Flores the client is giving Casa De Flores full creative license to create their signature designs to compliment the client’s wedding colors and theme.

In the unlikely event you have an issue with our product you must reach us directly at 713 703 7291 or email us at cdfdesignstudio@gmail.com. Provide 3-4 clear images of the product with the issue. Our owner will review your claim and contact your directly on next steps. You must make your claim within one hour of delivery.